These terms and conditions of sale cover the sale of goods by Pipelounge to its valued customers.
The prices quoted on the Pipelounge website for each product include Goods & Services Tax (GST), where it applies. A total for all goods selected will show the total amount of GST applying to the purchase. Any purchase volume discount applying is reflected in the price for that item. If shipping charges apply they will be shown separately and include GST.
A purchase of goods is established by completing the on-line purchase transaction and effecting payment via Stripe.
We accept VISA, Mastercard & American Express Credit Cards. All payments are secured via 256BIT SSL.
An order is accepted by Pipelounge and a Contract is formed upon completion of the payment process at which time a payment receipt and full details of the purchase are provided to the purchaser's email address.
Delivery of the goods takes place after the payment process is completed.
Pipelounge deliver products Australia wide via FedEx delivery:
We aim to dispatch orders within 3 business days.
A copy of the tax invoice will accompany the goods and this document is also the delivery docket.
All transactions are processed in Australia Dollars (AUD).
All prices will be quoted in Australian dollars and payments will be made in Australian dollars.
For international purchases, no consideration will be made by Pipelounge for any variance in exchange rates from the time the quote is provided to the time the delivery is made.
The risk in and title to the Goods passes to the Customer:
(a) at the time of Delivery or
(b) at the time they elect FedEx’s Safe Drop service. Specifically, when subscribing to this service, the Customer affectively enters into a new agreement with FedEx and accepts risk and responsibility for their parcel.
Pipelounge is committed to providing exceptional customer service and quality assured products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-9 business days from receipt of the order; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
We welcome feedback or complaints about the products and information we provide, and/or our customer service. Pipelounge is passionate about providing products and customer service which meets our customers needs and expectations; so we are happy to discuss concerns openly and we have a strong desire to resolve any issues to our customers satisfaction.
If the customer claims that the goods do not match the details on the invoice then the customer shall give notice to Pipelounge within 5 days of the receipt of the goods. Upon receipt of the advice by Pipelounge, an authorization will be provided for the return of the goods. In this event the cost of the return of the goods will be borne by Pipelounge and the goods will be credited in full, or replaced at the request of the customer. Any difference between the original invoiced value and the price of the replacement will be adjusted.
If in the event that the goods after having been opened are found to contain a manufacturing fault, Pipelounge must be contacted for a return authorization. In this event the cost of the return of the goods will be borne by Pipelounge and the goods will be credited in full, but only in the event that the manufacturing fault is confirmed.
In the event that the goods are damaged in transit, Pipelounge must be contacted for a return authorization. In this event the cost of the return of the goods will be borne by Pipelounge and the goods will be credited in full, or replaced at the request of the customer, in the event that the damage is confirmed.
A ‘Change of Mind’ return will be considered by Pipelounge in special circumstances. This will only extend to claims within 14 days of delivery and goods found to be in original and re-sellable condition upon their return, including packaging. Pipelounge will not accept a return of product which has been used or worn, past the goods date of expiry, not in a saleable condition due to improper storage, spoilage or damaged packaging, or received by Pipelounge more than 61 days after the date of the Return Authorisation being issued.
Such a return must be first approved by Pipelounge who will provide a Return Authorisation Number. The customer must arrange and pay for the return of goods. If the goods are found to be in a suitable condition by Pipelounge Quality Assurance, upon their return a credit to the invoiced value of the returned goods will be provided. Pipelounge will deduct a Restocking Fee for ‘Change of Mind’ returns as follows:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Pipelounge is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if requested) and to personalise your shopping experience with us.
Pipelounge uses FedEx to deliver your parcel and to facilitate tracking and contact. Accordingly, your name, address, email address and phone number are relayed to FedEx. This personal information is not used for any other purpose by FedEx, nor is it provided to any third parties. If you require to understand their Privacy Policy please see https://www.fedex.com/en-au/privacy-policy.html.
If you provide an email address when you place an order, to receive order confirmation, order fulfilment progress or parcel delivery tracking status via FedEx, you agree to receive occasional product information, healthcare news and other marketing communications from Pipelounge. If you do not wish to receive these newsletters you can simply unsubscribe to avoid any future communications.
Pipelounge uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Pipelounge only last while you’re browsing our website.
We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Pipelounge your financial details are passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard.
All purchases and terms and conditions are subject to the laws of New South Wales, Australia.
The business name Pipelounge and Pipelounge Trade Mark registration is owned by Pipelounge Pty Ltd.
No reproduction of the Pipelounge mark, any other trade mark, contents from the Pipelounge Website or material including packaging on products supplied by Pipelounge, may be made without the approval in writing by a Director of Pipelounge Pty Ltd. Pipelounge website design, product packaging design, all images and text appearing on the site, are copyright.